An international alignment of knowledge for the service and hospitality worlds, highlighting VIP – White Glove guests as well as Official and luxury patrons, throughout all guest’s touch points
The hotel protocol is designated to fit high-standard hotels that offer superior level of service for their guests and maintain a luxury culture of hospitality. The protocol is based on the IBL Code, the International Business Language developed by Tami Lancut Leibovitz. The IBL Code is a powerful tool that allows a quality hotel to create the added value and competitive advantage for their VIP guests. The IBL Code language takes you through the stages of touching up little details to perfect the big picture, and accompany it with advanced expertise and proficiency from related worlds of communication that effect the overall hospitality field.
הImplementing the protocol among hotel executive and staff contributes to personal and organizational excellence and to promotion of exceptional hospitality standards navigated by the method of the IBL Code.
The hotel hospitality provides the hotelier of all grades – from the entry level and junior position to management and executive roles – with insights and knowledge that allows them to operate in an optimal level while considering the endless surprises & scenarios that an ongoing hotel life brings, while highlighting the VIP & heavyweight level of guests on the premises.
In today’s digital era, every small error can turn into a negative buzz and discussion on social media. It puts a stronger emphasis on staff behavior in all levels and in every interaction with the guest. Guests have different expectations for service and possess the ability to broadcast it immediately on the web and possibly create harm and damage to the hotel image of quality and luxury. The employees are far more exposed to “Behavioral risks” and the impact of one negative interaction can carry on creating a higher impact on hotel’s PR and reputation, more than ever before.
How do you construct instinctive awareness among the staff as well as consideration for hospitality and service risks?
The initial assumption in implementing hotel hospitality protocol is to conscript all hotel staff to the success of the hotel and its image. With that being said, it’s important to note that hotel staff are faced with constant unique challenges: When is the right time to smile, what is the proper way to answer a question, how to respond to a gesture, when to look and look away, how to manage guest demands and plenty more behavioral dilemmas. All those challenges are also dealt in a unique atmosphere of engaging with different populations in a high-volume, high-pressure, major intensity level ecosystem.
Top-notch patrons such as VIP guests and their entourage have an exclusive, sometimes extravagant demands and exceptions, with no compromise.
Official government representatives, diplomats, celebrities, senior business executives, CEO’s and world leaders are the finest, most sought-after patrons in the industry.
The level of service has to be flawless, every little touch point needs to be taken care of in the highest level of finesse.
While implementing hotel hospitality protocol, the hotel staff acquires practical, beneficial value and knowledge while studying scenarios & examples through lectures and simulations via workshops. Those learning methods train employees to read situations – fast and clear – and respond with the proper international behavioral codes. The protocol facilitates the foundation needed for the employee to construct its own instinctive awareness and understanding, to stay prepared for all scenarios and react with the highest form of customer service and overall benefit himself and improve his commitment to the hotel, to the guest and to the luxury hospitality experience the hotel seeks to provide at all times.
TLL Hospitality presents you the international hotel hospitality protocol: now accessible everywhere you need it
The TLL Hospitality service works in all levels – in certain departments in need of a boost, as an overall hotel service make-over or as a specific niche addressed, all design to answer the specific hotel needs.