International etiquette and manners protocol for event production service in a VIP setting, designed for formal and non-formal service
The TLL event protocol is created for luxury event centers and production companies, hosting executive, upscale, VIP-level guests for formal and non-formal service and events in different scales and sizes. The protocol, based on the IBL Code by Tami Lancut Leibovitz, is a tool utilized by the event staff and management to guarantee the highest standard of hospitality while hosting VIP executives, diplomats, celebrities, and upscale guests.
Implementing the protocol across all event producers, managers, and staff across all service levels – event hosts, service providers and culinary staff contributes to personal and organizational excellence and guarantees a successful execution of high-level luxury hospitality service, defined, and designed by the IBL Code guidelines.
The event protocol provides the event production management and staff with quintessential insights, allowing them to achieve ideal conduct while constantly facing surprising obstacles and situations along dealing with VIP guests, as well as achieving the highest satisfaction levels possible.
Nowadays, every small detail can be broadcasted live through social media and turn into a live discussion online. Each nuance of service is highlighted and has a tremendous effect on the overall satisfaction of the guest that directly influences the event production company image, status, and reputation especially in the small niche of service within luxury & quality guests. Social media has changed the risk factors, each small detail missed may have a broad, unwanted exposure online.
How to create instinctive awareness for hospitality and service risks and opportunities?
The assumption with scale, VIP events is that all the staff across the board is involved with the success and image maintenance of the event in all levels of service. Hosting VIP guests for formal and non-formal event holds provides extraordinary challenges. Every little detail of service by waitstaff, sommelier and host hold a Potential “Minefield” explosion factor, depending on the event, the content of the event, the list of guests, and their interaction. Hosting VIP luxury events is an extremely demanding, high-pressure, high-volume ecosystem to handle.
When hosting executive and governmental formal events, sometimes accompanied by press presence, there’s a tremendous significance for every little detail and its implementation in the service flow while addressing specific international etiquette codes.
In the implementation process of event protocol, the staff obtains useful knowledge through examples (lectures) or simulations (workshops). Those provide the tools to read situations quickly, in an impromptu manner that allows quick activations of international etiquette codes. The protocol sets the foundation to develop an instinctive awareness that creates a qualified staff that can handle any high-standard event hospitality service.
TLL Hospitality brings the event hospitality protocol to your establishment!
The implementation program of our TLL Hospitality Protocol is designed for individual training or overall staff training, made to address the event production company’s weaknesses, strength points and unique requirements compared to direct competitors and global standard of service across the market.
The broad protocol touches all aspects of service needed with custom-design content and knowledge designed individually for each event unique needs.