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TLL Hospitality
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    • Tami Lancut Leibovitz
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  • Hotel Protocol
    • Hotel Protocol Overview
    • Hotel Protocol Curriculum
    • Customized Solutions
    • More Information & Proposal
  • Restaurant Protocol
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    • Restaurant Protocol Curriculum
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    • Event Protocol Curriculum
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    • More Information & Proposal
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    • Tami Lancut Leibovitz
    • About TLL
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  • Hotel Protocol
    • Hotel Protocol Overview
    • Hotel Protocol Curriculum
    • Customized Solutions
    • More Information & Proposal
  • Restaurant Protocol
    • Restaurant Protocol Overview
    • Restaurant Protocol Curriculum
    • Customized Solutions
    • More Information & Proposal
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    • Event Protocol Overview
    • Event Protocol Curriculum
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    • More Information & Proposal
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Hotel Protocol Curriculum
Home » Hotel Protocol » Hotel Protocol Curriculum

Hotel Protocol Curriculum

Hospitality Knowledge Specifications

מפרט ידע בתחום מלונאותThe hotel protocol touches all aspects of service needed through a luxury hotel hospitality service, all points addressed in the TLL hospitality service and all VIP hotel hospitality foundations, while all content is always custom-designed individually for each hotel unique needs
Customized Solutions

 

Intro

  • The International Business Language in the modern era
  • Different cultures – Common human ground
  • A timeline of culture junction
  • Human communication in the Technological era & Digital eco system
  • Culture of time and timing: Hospitality fundamentals

Initial interaction – Name Branding

  • Effective and positive self-presentation: Name tags
  • Names & Nicknames
  • Small talk – Great Potential
  • Handshake Protocol
  • Business Cards as part as a managerial and professional image

A presentable, professional, impressive presentation

  • Perfect look delivers a professional message
  • Beauty & Hygiene
  • Wardrobe Code – Basics of styling, appearance, and dress code
  • Accessories – The small details of success
  • Uniform – Wear it neat & right

Non-Verbal messaging: Body Language

  • Establishing a strong, stable, effective presence
  • Getting to know body language and its importance
  • Eye Contact, Smile, Posture, Correct walking/sitting on duty
  • Handshakes, Hugs & Kisses
  • Gestures around the world

Verbal Message:  The messaging beyond the words

  • The art of small talk

Quality Service

  • Manners & Etiquette Protocol as a tool to promote Service Upgrade
  • Developing Service Awareness in the Modern Era
  • Phone Communication
  • Digital Communication Etiquette
  • Direct service: Face to Face
  • Professional & Effective Service as a tool to improve and create luxury service image

Guest-Driven Approach

  • Getting to know the guest and its needs based on appearance, body language and style of communication
  • Custom-Designed for your guest
  • “Imitating” Technique as a tool to create understanding and bond between staff and guests (Matching verbal tone, matching body language, matching messaging) NLSP
  • Workflow in front of hotel guests
  • Displaying a business presentation to guests

Effective Service Process

  • Etiquette & Manners as part as a marketing and hospitality technique
  • Service as a marketing and sales promoter
  • Service Technique – NLP – using all five senses as a tool to read your guests
  • Identifying real objections
  • Rules and tools to soften and neutralize objections

Quality of Life in the Work Environment

  • Constructing a pleasant and effective work environment
  • Correct communications between colleagues
  • Allocating Responsibilities correctly and effectively
  • Teamwork and support among staff members
  • Effective teamwork between departments and elements in the organization

Hospitality Training Specifications by Department

Reception Desk

  • Welcoming and greeting the guests
  • Quick, effective, pleasant check in and room reception
  • Providing accurate, helpful information regarding all guest’s needs
  • Check out process: Make it quick, effective, and polite

Waitstaff – Dining Hall, Banquet Hall, Restaurants – Food & Beverage

  • Welcoming and greeting the guests
  • Body Language and keeping the guest’s personal space
  • Menu service protocol
  • Taking orders guidelines
  • Service Technique: Cocktail, Buffet, Table Service
  • Methods of guest treatment throughout the event and/or service
  • Handing the Bill Guidelines
  • Table Service Protocol for different stages: Formal and informal
  • Menu Language
  • Service Protocol
  • Protocol Introduction: VIP & Luxury service
  • Hall Preparation prior to guest arrival
  • Cocktail Party – Preparation, Guidelines
  • Buffet Style – Preparation, Guidelines, Planning
  • Teamwork

Event, Guest Communication, and PR Department

  • Protocol of Formal & Governmental Hospitality
  • Planning and setting up events, based on guest & client needs
  • Different event styles
  • Creating and concepting a successful, pleasant event atmosphere
  • Interactive Active Operation among all event factors (Food & Beverage, Waitstaff, Decorators)
  • Overall Guest Approach – Concepting and Setting up event for full guest satisfaction
  • Flags & Manners

 Senior Management

Business Correspondence

  • Proper Effective Correspondence with guests, clients, suppliers, and organizations
  • Guidelines for written communications
  • Answering E-mails, messages & posts
  • Internal organization Correspondence

Managing Meetings & Appointments

  • Setting up Internal organization meetings
  • Setting up out-of-organization meetings
  • Setting up meetings via phone communication
  • Planning a schedule
  • Managing effective meetings
  • The Art of cultural, effective arguments and disagreements
  • The Art of listening
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  • Hotel Protocol
    • Hotel Protocol Overview
    • Hotel Protocol Curriculum
    • Customized Solutions
    • More Information & Proposal

קוד שפת העסקים הבינלאומית

מערך ידע מקצועי רב-תחומי, המגדיר פרוטוקולים להתנהלות בסביבה עסקית או חברתית בפרופיל גבוה. בתחומי מלונאות, מסעדנות ואירועים מדובר בפרוטוקולים המכוונים ללקוחות VIP

  • Hotel Protocol
    • Hotel Protocol Overview
    • Hotel Protocol Curriculum
    • Customized Solutions
    • More Information & Proposal
  • Hotel Protocol
    • Hotel Protocol Overview
    • Hotel Protocol Curriculum
    • Customized Solutions
    • More Information & Proposal
קוד שפת העסקים הבינלאומית

מערך ידע מקצועי רב-תחומי, המגדיר פרוטוקולים להתנהלות בסביבה עסקית או חברתית בפרופיל גבוה. בתחומי מלונאות, מסעדנות ואירועים מדובר בפרוטוקולים המכוונים ללקוחות VIP

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TLL Hospitality

Founded by Tammy Lancut Leibowitz
Phone: 054-6666226
Email: tami@tll.co.il

Aabout: TLL Hospitality | Tammy Lancut Leibowitz | TLL

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