A complete list of hospitality elements, according to the IBL code
The broad protocol touches all aspects of service needed through a luxury restaurant hospitality service, all points addressed in the TLL hospitality service and all VIP restaurant hospitality foundations, while all content is always custom-designed individually for each restaurant unique needs.
Customized Solutions
- Introduction to international hospitality code and protocol
- Personal and professional formal image for all staff – considering aesthetics, presence, and uniform
- Guest’s greeting protocol
- Establishing an impressive professional presence: understanding body language as an interpersonal communication code
- Effective, positive self-presentation
- Moving around the floor while creating a pleasant, professional environment
- Formal dinner protocol
- Table setting protocol (Includes simulation)
- Guest sitting protocol, name cards
- Menu etiquette – the right way to take an order
- Serving body language, understanding the guest’s space
- Service guidelines, styles, and methods – American, French, English and Russian
- Alcohol beverages service and etiquette
- Service quality – improving skills
- Handling problems while facing the guests
- Group service
- Kitchen to service interaction – chef’s communication
- Team’s coordination
- Order management
- Different cuisine by country
And more…