International etiquette and manners protocol for restaurant service in a VIP, prestige environment, designed for formal and non-formal service
The TLL restaurant protocol is created for luxury restaurants, hosting executive, VIP-level guests for formal and non-formal service. The protocol, based on the IBL Code by Tami Lancut Leibovitz, is a tool utilized by the restaurant staff and management to ensure the highest standard of hospitality while hosting VIP executives, diplomats, celebrities, and upscale guests for private or formal events and restaurant service.
Implementing the protocol across all restaurant service levels – greeters, waitstaff, kitchen staff etc., contributes to personal and overall excellence of the establishment and guarantees execution of superior-level standards of luxury hospitality service, designed by the IBL Code guidelines.
The restaurant protocol provides the restaurant management and staff with knowledge and insights, allowing them to achieve optimal conduct while facing surprising as well as everyday situations with restaurant VIP guests, making sure the highest satisfaction levels are met throughout the process.
Nowadays, when every small detail can be broadcasted live through social media and become a live discussion online, each nuance of service is highlighted and has a tremendous effect on the overall satisfaction of the guest that directly infulences the restaurant’s luxury & quality image, status, and reputation. Social media changed the risk factors, each small detail missed may have a broad, unwanted exposure online.
How to create instinctive awareness for hospitality and service risks and opportunities?
Restaurants should involve all staff and employees in the process fully, to guarantee higher levels of commitment from staff, across the board, resulting in higher chances of an overall image maintenance and success in all levels of service. VIP service for formal and non-formal restaurant service upholds the natural and everyday service commitment to a whole new level while facing extraordinary challenges. Every little detail of service by waitstaff, sommelier and host is a Potential “Minefield” depending on the event, the guests, and their interaction.
Hosting VIP luxury meals is an extremely demanding, high-pressure environment to handle.
When hosting executive and governmental formal restaurant events, sometimes accompanied by press presence, there’s a tremendous significance for every little detail and its implementation in the service flow while adapted and suitable to different international etiquette codes.
In intimate, sometimes private and even secretive meals hosted, designed for executive level guests, there’s a special need for understanding the sensitive dynamics around the table.
In the implementation process of restaurant protocol, the staff obtains useful knowledge through examples (lectures) or simulations (workshops). Those provide the tools to read situations quickly, in an impromptu manner that allows quick activations of international etiquette codes. The protocol sets the foundation to develop an instinctive awareness that creates a qualified staff that can handle any high-standard restaurant hospitality service.
TLL Hospitality brings the restaurant protocol to your establishment
The implementation program of our TLL Hospitality Protocol is designed for individual training or overall staff training, made to address the restaurant’s weaknesses, strength and unique requirements compared to direct competitors and suitable for the highest standard of service available in the market.
The broad protocol touches all aspects of service needed with custom-design content and knowledge designed individually for each restaurant’s unique needs.