{"id":2698,"date":"2017-10-18T23:11:33","date_gmt":"2017-10-18T20:11:33","guid":{"rendered":"https:\/\/tll-hospitality.co.il\/hotel-protocol\/knowledge\/"},"modified":"2017-12-19T21:48:00","modified_gmt":"2017-12-19T19:48:00","slug":"knowledge","status":"publish","type":"page","link":"https:\/\/tll-hospitality.co.il\/en\/hotel-protocol\/knowledge\/","title":{"rendered":"Hotel Protocol Curriculum"},"content":{"rendered":"<h2>Hospitality Knowledge Specifications<\/h2>\n<p><img loading=\"lazy\" class=\"size-medium wp-image-2505 alignright\" src=\"https:\/\/tll-hospitality.co.il\/wp-content\/uploads\/hotel-knowledge.jpg\" alt=\"\u05de\u05e4\u05e8\u05d8 \u05d9\u05d3\u05e2 \u05d1\u05ea\u05d7\u05d5\u05dd \u05de\u05dc\u05d5\u05e0\u05d0\u05d5\u05ea\" width=\"300\" height=\"175\" srcset=\"https:\/\/tll-hospitality.co.il\/wp-content\/uploads\/hotel-knowledge.jpg 1600w, https:\/\/tll-hospitality.co.il\/wp-content\/uploads\/hotel-knowledge-300x175.jpg 300w, https:\/\/tll-hospitality.co.il\/wp-content\/uploads\/hotel-knowledge-768x447.jpg 768w, https:\/\/tll-hospitality.co.il\/wp-content\/uploads\/hotel-knowledge-1024x596.jpg 1024w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>The hotel protocol touches all aspects of service needed through a luxury hotel hospitality service, all points addressed in the TLL hospitality service and all VIP hotel hospitality foundations, while all content is always custom-designed individually for each hotel unique needs<br \/>\n<a href=\"http:\/\/tll-hospitality.com\/hotel-protocol\/plans\/\">Customized Solutions<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Intro<\/strong><\/p>\n<ul>\n<li>The International Business Language in the modern era<\/li>\n<li>Different cultures &#8211; Common human ground<\/li>\n<li>A timeline of culture junction<\/li>\n<li>Human communication in the Technological era &amp; Digital eco system<\/li>\n<li>Culture of time and timing: Hospitality fundamentals<\/li>\n<\/ul>\n<p><strong>Initial interaction \u2013 Name Branding<\/strong><\/p>\n<ul>\n<li>Effective and positive self-presentation: Name tags<\/li>\n<li>Names &amp; Nicknames<\/li>\n<li>Small talk \u2013 Great Potential<\/li>\n<li>Handshake Protocol<\/li>\n<li>Business Cards as part as a managerial and professional image<\/li>\n<\/ul>\n<p><strong>A presentable, professional, impressive presentation<\/strong><\/p>\n<ul>\n<li>Perfect look delivers a professional message<\/li>\n<li>Beauty &amp; Hygiene<\/li>\n<li>Wardrobe Code \u2013 Basics of styling, appearance, and dress code<\/li>\n<li>Accessories \u2013 The small details of success<\/li>\n<li>Uniform &#8211; Wear it neat &amp; right<\/li>\n<\/ul>\n<p><strong>Non-Verbal messaging: Body Language<\/strong><\/p>\n<ul>\n<li>Establishing a strong, stable, effective presence<\/li>\n<li>Getting to know body language and its importance<\/li>\n<li>Eye Contact, Smile, Posture, Correct walking\/sitting on duty<\/li>\n<li>Handshakes, Hugs &amp; Kisses<\/li>\n<li>Gestures around the world<\/li>\n<\/ul>\n<p><strong>Verbal Message:\u00a0 The messaging beyond the words<\/strong><\/p>\n<ul>\n<li>The art of small talk<\/li>\n<\/ul>\n<p><strong>Quality Service<\/strong><\/p>\n<ul>\n<li>Manners &amp; Etiquette Protocol as a tool to promote Service Upgrade<\/li>\n<li>Developing Service Awareness in the Modern Era<\/li>\n<li>Phone Communication<\/li>\n<li>Digital Communication Etiquette<\/li>\n<li>Direct service: Face to Face<\/li>\n<li>Professional &amp; Effective Service as a tool to improve and create luxury service image<\/li>\n<\/ul>\n<p><strong>Guest-Driven Approach<\/strong><\/p>\n<ul>\n<li>Getting to know the guest and its needs based on appearance, body language and style of communication<\/li>\n<li>Custom-Designed for your guest<\/li>\n<li>\u201cImitating\u201d Technique as a tool to create understanding and bond between staff and guests (Matching verbal tone, matching body language, matching messaging) NLSP<\/li>\n<li>Workflow in front of hotel guests<\/li>\n<li>Displaying a business presentation to guests<\/li>\n<\/ul>\n<p><strong>Effective Service Process<\/strong><\/p>\n<ul>\n<li>Etiquette &amp; Manners as part as a marketing and hospitality technique<\/li>\n<li>Service as a marketing and sales promoter<\/li>\n<li>Service Technique \u2013 NLP &#8211; using all five senses as a tool to read your guests<\/li>\n<li>Identifying real objections<\/li>\n<li>Rules and tools to soften and neutralize objections<\/li>\n<\/ul>\n<p><strong>Quality of Life in the Work Environment<\/strong><\/p>\n<ul>\n<li>Constructing a pleasant and effective work environment<\/li>\n<li>Correct communications between colleagues<\/li>\n<li>Allocating Responsibilities correctly and effectively<\/li>\n<li>Teamwork and support among staff members<\/li>\n<li>Effective teamwork between departments and elements in the organization<\/li>\n<\/ul>\n<h3><strong>Hospitality Training Specifications by Department<\/strong><\/h3>\n<p><strong>Reception Desk<\/strong><\/p>\n<ul>\n<li>Welcoming and greeting the guests<\/li>\n<li>Quick, effective, pleasant check in and room reception<\/li>\n<li>Providing accurate, helpful information regarding all guest\u2019s needs<\/li>\n<li>Check out process: Make it quick, effective, and polite<\/li>\n<\/ul>\n<p><strong>Waitstaff \u2013 Dining Hall, Banquet Hall, Restaurants &#8211;\u00a0<\/strong><strong>Food &amp; Beverage <\/strong><\/p>\n<ul>\n<li>Welcoming and greeting the guests<\/li>\n<li>Body Language and keeping the guest\u2019s personal space<\/li>\n<li>Menu service protocol<\/li>\n<li>Taking orders guidelines<\/li>\n<li>Service Technique: Cocktail, Buffet, Table Service<\/li>\n<li>Methods of guest treatment throughout the event and\/or service<\/li>\n<li>Handing the Bill Guidelines<\/li>\n<li>Table Service Protocol for different stages: Formal and informal<\/li>\n<li>Menu Language<\/li>\n<li>Service Protocol<\/li>\n<li>Protocol Introduction: VIP &amp; Luxury service<\/li>\n<li>Hall Preparation prior to guest arrival<\/li>\n<li>Cocktail Party \u2013 Preparation, Guidelines<\/li>\n<li>Buffet Style &#8211; Preparation, Guidelines, Planning<\/li>\n<li>Teamwork<\/li>\n<\/ul>\n<p><strong>Event, Guest Communication, and PR Department<\/strong><\/p>\n<ul>\n<li>Protocol of Formal &amp; Governmental Hospitality<\/li>\n<li>Planning and setting up events, based on guest &amp; client needs<\/li>\n<li>Different event styles<\/li>\n<li>Creating and concepting a successful, pleasant event atmosphere<\/li>\n<li>Interactive Active Operation among all event factors (Food &amp; Beverage, Waitstaff, Decorators)<\/li>\n<li>Overall Guest Approach \u2013 Concepting and Setting up event for full guest satisfaction<\/li>\n<li>Flags &amp; Manners<\/li>\n<\/ul>\n<h3>\u00a0Senior Management<\/h3>\n<p><strong>Business Correspondence <\/strong><\/p>\n<ul>\n<li>Proper Effective Correspondence with guests, clients, suppliers, and organizations<\/li>\n<li>Guidelines for written communications<\/li>\n<li>Answering E-mails, messages &amp; posts<\/li>\n<li>Internal organization Correspondence<\/li>\n<\/ul>\n<p><strong>Managing Meetings &amp; Appointments<\/strong><\/p>\n<ul>\n<li>Setting up Internal organization meetings<\/li>\n<li>Setting up out-of-organization meetings<\/li>\n<li>Setting up meetings via phone communication<\/li>\n<li>Planning a schedule<\/li>\n<li>Managing effective meetings<\/li>\n<li>The Art of cultural, effective arguments and disagreements<\/li>\n<li>The Art of listening<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u05e8\u05e9\u05d9\u05de\u05ea \u05d4\u05e0\u05d5\u05e9\u05d0\u05d9\u05dd \u05d4\u05de\u05dc\u05d0\u05d4 \u05d1\u05ea\u05d7\u05d5\u05dd \u05de\u05dc\u05d5\u05e0\u05d0\u05d5\u05ea, \u05e2\u05e4&#8221;\u05d9 \u05e7\u05d5\u05d3 \u05e9\u05e4\u05ea \u05d4\u05e2\u05e1\u05e7\u05d9\u05dd \u05d4\u05d1\u05d9\u05e0\u05dc\u05d0\u05d5\u05de\u05d9\u05ea. \u05e4\u05e8\u05d5\u05d8\u05d5\u05e7\u05d5\u05dc \u05d4\u05de\u05dc\u05d5\u05e0\u05d5\u05ea \u05d4\u05d1\u05d9\u05e0\u05dc\u05d0\u05d5\u05de\u05d9 \u05de\u05e7\u05d9\u05e3 \u05d0\u05ea \u05db\u05dc \u05de\u05d2\u05d5\u05d5\u05df \u05d4\u05ea\u05d7\u05d5\u05de\u05d9\u05dd \u05d5\u05d0\u05ea \u05db\u05dc \u05d4\u05d9\u05d1\u05d8\u05d9 \u05d4\u05e9\u05d9\u05e8\u05d5\u05ea \u05d5\u05d4\u05d0\u05d9\u05e8\u05d5\u05d7 \u05e9\u05dc \u05de\u05dc\u05d5\u05df \u05d9\u05d5\u05e7\u05e8\u05d4, \u05db\u05d0\u05e9\u05e8 \u05d4\u05ea\u05db\u05e0\u05d9\u05dd \u05d5\u05d4\u05d9\u05d3\u05e2 \u05de\u05d5\u05ea\u05d0\u05de\u05d9\u05dd \u05dc\u05ea\u05d4\u05dc\u05d9\u05da \u05d4\u05d9\u05d9\u05d7\u05d5\u05d3\u05d9 \u05d1\u05db\u05dc \u05de\u05dc\u05d5\u05df<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2690,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/tll-hospitality.co.il\/en\/wp-json\/wp\/v2\/pages\/2698"}],"collection":[{"href":"https:\/\/tll-hospitality.co.il\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tll-hospitality.co.il\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tll-hospitality.co.il\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tll-hospitality.co.il\/en\/wp-json\/wp\/v2\/comments?post=2698"}],"version-history":[{"count":5,"href":"https:\/\/tll-hospitality.co.il\/en\/wp-json\/wp\/v2\/pages\/2698\/revisions"}],"predecessor-version":[{"id":2781,"href":"https:\/\/tll-hospitality.co.il\/en\/wp-json\/wp\/v2\/pages\/2698\/revisions\/2781"}],"up":[{"embeddable":true,"href":"https:\/\/tll-hospitality.co.il\/en\/wp-json\/wp\/v2\/pages\/2690"}],"wp:attachment":[{"href":"https:\/\/tll-hospitality.co.il\/en\/wp-json\/wp\/v2\/media?parent=2698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}