Source: Capterra
Technological innovation is, by all accounts, one of the parameters that affect the prestige of a hotel. In terms of business management there is no need to exaggerate words; Operational efficiency through advanced technologies is a boon to any business in any industry.
The ability of a hotel, let alone a hotel chain, to quickly receive and approve orders, to effectively manage staff, to control inventory, to soften prices for opportunities, etc. – is a business and marketing asset.
In the field of service, too, things are quite clear; The technology enables faster and more personal service. Today it's called a 'customer experience'.
The linked article lists 6 technologies that can upgrade the customer experience at the hotel. No. 1 in the list: Check-in using your smartphone. Four other technologies include hotel management software, WiFi services, customer customization and robots.
The extra technology on the list, cyber protection, is of paramount importance, and has significant implications for VIP hosting, according to the hotel protocol, with the issue of commitment to confidentiality and intimacy becoming more valid.
Each chapter in the article includes qualitative reasoning and is accompanied by a carefully selected relevant video.
Selected Quote
“All it takes is one data break for you to lose countless customers. Investing in infrastructure that can protect the data you get from guests is a critical service you can not overlook”
Published on: February 6, 2018
Source language: English